Refund and Performance Guarantee Policy

White Label Ecommerce

Operated by Elevation Lab Marketing Services - FZE

Effective date: 13 September 2026
Last updated: 13 September 2026

Summary

Please read this before you buy. You are asked to tick a box confirming you have read it, and that confirmation is recorded with the date and time of your purchase.

• White Label Ecommerce is a digital product. Access to the store library, training, community and software is granted immediately after payment.
• There is no general right to a refund for change of mind, lack of time, or not using what you bought.
• We offer one refund route: the Performance Money Back Guarantee. It is conditional and performance based.
• To qualify you must actually launch one of our stores, run advertising behind it, spend at least $250 of your own money on ads, take part in the community, and make zero sales.
• Your complete claim, including every item of evidence, must reach us within 30 days of your purchase date. Late or incomplete claims are declined.
• If approved, we refund the full amount you paid us. We never refund money you spent on advertising, products, platforms or tools.
• If you have a billing problem, a duplicate charge, or cannot access what you paid for, contact us and we will fix it. That is separate from the guarantee.

Everything below explains those points in full.

1. What you are buying

White Label Ecommerce provides immediate digital access to a library of ready to launch ecommerce stores, launch training, weekly live meetings, mastermind and community access, a done with you media buying session, creative and AI tools, a sourcing and logistics agent introduction, and a term of Enterprise Whitelabeler software.

Because access is granted the moment your payment succeeds, and because the materials can be downloaded and used straight away, this purchase is not returnable in the way a physical product is. Any statutory right of withdrawal that exists in your country and cannot be waived is unaffected by this policy.

2. You confirm this policy before you pay

At checkout you must tick a box confirming that you have read and accept our Terms of Service and this Refund and Performance Guarantee Policy. Both are linked directly from the checkout page.

Your purchase cannot be completed without that confirmation. We record the confirmation, the date and time, the version of this policy in force, and the IP address used. That record forms part of our evidence in any payment dispute.

3. The Performance Money Back Guarantee

We stand behind the offer. If you do the work and the store produces nothing, we will give your money back.

That is a real commitment, and it is also a narrow one. It exists to protect people who genuinely implemented and got no result. It does not exist to reimburse people who bought, did nothing, and changed their mind.

3.1 Eligibility conditions

To qualify you must meet every one of the following.

1. You launched one of our stores. You took a store from our library, set it up, and made it publicly live with a working checkout. Your own store built from scratch does not qualify.

2. You completed the core training. You worked through at least four core training modules covering store setup, launch and advertising.

3. You ran advertising. You launched and tested at least two distinct advertising creatives behind that store on a recognised platform such as Meta, TikTok or Google.

4. You spent at least $250 USD on advertising. Documented, from your own funds, behind that store, within the 30 day window.

5. You took part in the done with you media buying session, or you requested one and we were unable to schedule it within your 30 day window. If you never requested it, this condition is not met.

6. You took part in the community. Posts, updates or questions relating to your store launch, visible in our community.

7. You made zero sales. No completed customer orders and no revenue through that store.

Test orders you placed yourself to check your own checkout do not count as sales and will not disqualify you, provided you tell us about them when you claim.

3.2 The 30 day window is absolute

Your complete claim, including the claim form and every item of evidence listed in section 3.3, must reach us no later than 23:59 UTC on the thirtieth day after your purchase date.

This is a submission deadline, not a notification deadline. Telling us on day 29 that you intend to claim, and sending evidence afterwards, does not preserve your claim. Claims that arrive after day 30 are declined regardless of the reason, and claims that arrive incomplete are declined.

Plan backwards. Launching a store, running two creatives and spending $250 takes several weeks of real work, so you should be starting within your first few days, not your final week.

One short correction window. If your claim arrives complete in your judgment but we find an item missing, we will tell you within five business days and give you a further five business days to supply that item. This applies once, only to claims received before the day 30 deadline, and only to missing items rather than to conditions you never met.

3.3 Evidence you must submit

• Screenshots or a screen recording showing the four completed training modules
• The live URL of the store you launched from our library
• The two advertising creatives you ran, plus their campaign reporting
• Advertising platform invoices or billing screenshots showing at least $250 USD spent, with dates visible
• A screenshot of your store's order and revenue reporting for the period, showing zero sales
• Screenshots or links showing your community participation
• The date of your media buying session, or your request for one

Evidence must be legible, unedited, and clearly attributable to the store and accounts in question.

3.4 How to claim

Email support@whitelabeler.ai with the subject line "Performance Guarantee Claim". Include your full name, the email address used at purchase, your order date, and all of the evidence in section 3.3 attached to that email.

We acknowledge every claim. Each one is reviewed manually by a person, never automatically. We aim to give you a decision within ten business days of receiving a complete claim.

3.5 Assessment and discretion

We assess the quality and good faith of your implementation, not only whether boxes are ticked. Meeting the minimum conditions does not by itself guarantee approval.

A claim may be declined or adjusted where the evidence shows that the work was not genuinely attempted, for example where creatives were never actually served, where advertising ran for a few hours before being switched off, where the store was launched broken or without products, where spend was concentrated into a single untested audience, or where the evidence has been altered.

We will always tell you in writing why a claim was declined, and you may respond once with additional evidence if you believe we have misread something, provided your original claim was submitted in time.

3.6 What is refunded

If your claim is approved, we refund the total amount you have actually paid to us for White Label Ecommerce. On the flexible payment plan, that means the payments taken to date, and any remaining payments are cancelled.

We do not refund, and never refund:

• money you spent on advertising
• money you spent on products, samples, inventory or shipping
• platform subscriptions, domains, apps or tools
• currency conversion charges or bank fees applied by your own card issuer
• any stated or estimated "value" figure from our sales pages, which is illustrative only and is never the basis for a refund

Refunds are issued to the original payment method within five to ten business days of approval. Your bank may take longer to show it.

3.7 What happens to your access

When a refund is issued, your purchase is unwound. Your access to the store library, training, community, sessions and software ends, and the licence granted to you under our Terms of Service terminates.

You must stop using the stores, brand assets, creatives and materials we supplied, and take down any page or store built from them. You may keep anything that is genuinely your own, including your own copy, your own product photography, your own domain and your own customer data.

Refunded members are not eligible to repurchase White Label Ecommerce.

4. When we refund outside the guarantee

The guarantee is not the only time we put things right. Contact us and we will resolve any of the following, usually within a few days:

• Duplicate or double charges. Refunded in full, immediately, no conditions.
• Charges you did not authorise. Investigated immediately and refunded where confirmed.
• An incorrect amount charged, or a payment plan instalment taken after you stopped the plan.
• Access failure. If you paid and cannot access what you bought, tell us. If we cannot restore your access within a reasonable period, we refund you in full.
• A payment taken in error through our own administrative mistake.

None of these require the guarantee conditions. Just email us.

5. What is not refundable

• Change of mind, buyer's remorse or deciding the business is not for you
• Not having the time, capital or circumstances to implement
• Not using, not logging in, or not watching the training
• Deciding after purchase that you would have preferred the other enrollment option
• Dissatisfaction without evidence that something was not delivered
• Any claim submitted after the 30 day window
• Any claim where a sale was made, however small
• Advertising spend, product cost or any third party cost, in any circumstances

6. The flexible payment plan

The four payment plan is a rolling entitlement, not a debt. If you stop paying, your access ends at the end of the month you last paid for and you owe us nothing further. Stopping payments is not a refund, and payments already taken are not returned unless you qualify under section 3 or section 4.

Because the guarantee window runs for 30 days from your purchase date, a plan member claiming under the guarantee will normally have made one or two payments. We refund what has actually been taken and cancel the rest.

7. Chargebacks

If something is wrong, email us first. We answer every message and we resolve billing problems quickly.

Filing a chargeback without contacting us is a breach of our Terms of Service. In that event we will submit our evidence to your bank, including your checkout acknowledgement of this policy with its timestamp, your login and access records, your download history, your session attendance and our correspondence with you. We may also terminate your access, recover the disputed amount together with any fees and costs, and decline future purchases from you.

A chargeback is not a faster refund. It is slower than emailing us, and it removes the guarantee route entirely.

8. Billing descriptor

Charges appear on your statement under a descriptor referencing Elevation Lab Marketing Services or White Label Ecommerce. If you see a charge you do not recognise, email us before contacting your bank and we will identify it for you the same day where possible.

9. Records

We keep claim submissions, evidence and decisions for six years, so that we can evidence how any claim was assessed. This is described in our Privacy Policy.

10. Relationship to our other terms

This policy forms part of our Terms of Service and should be read with our Privacy Policy and Earnings Disclaimer. The Performance Money Back Guarantee is a limited contractual remedy. Its existence is not a statement that most members make sales, and it does not make your purchase risk free. Our Earnings Disclaimer explains this in full.

11. Changes

We may update this policy. The version in force at the time of your purchase is the version that applies to you, and we record which version you accepted. The current version is always published at white-labelecommerce.com.

12. Contact

Elevation Lab Marketing Services - FZE
Flexi Desk, DUQE Square Business Center, Quarter Deck, Mina Rashid, QE2
Dubai, United Arab Emirates
Trade Licence No. 3503

Email: support@whitelabeler.ai

We read everything and aim to reply within two business days.